Malcolm Muggeridge runs their help line

Charming.

The rudeness of it takes my breath away. Do all institutions and chain stores hand their social media over to rude angry teenagers?

“We understand” – that perhaps an employee wasn’t entirely truthful about what happened because it wouldn’t look very responsible or adult of the employee?

And that taunt at the end – what the hell?

I hope there were ten of them and they all come forward.

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